How do you build a team of happy people? And why should you even care? Because they deliver much stronger ROI. Sunny Grosso is Culture Chief at Delivering Happiness, the advisory firm that came out of the book by Tony Hsieh, the CEO of Zappos. She understands the systems, processes, and metrics to put in place if you really want happy employees. Sunny was one of the world’s first Happiness Coaches and a sought-after speaker. In this 20-minute interview, she reveals: how to build a culture of happiness / how to measure it / how to give feedback / how to exit someone from your company / how to begin the journey to employee happiness.